FAQs

Browse through our most frequently asked questions.

ABOUT SPONSORSHIP

ONLINE DONATIONS

WEBSITE ISSUES

SPONSOR/CHILD CORRESPONDANCE

CONTACTING CAS

ABOUT SPONSORSHIP

Can I sponsor a child online?
Yes. You can search for a child online by gender and within a specific age range. Sponsoring online is a safe and easy way to begin a life-changing relationship with a child in need. You will be asked to set up an online account, which allows you to view your account information later on. Click here to begin searching for a child.

What will I get as a sponsor?
1-2 letters a year from your sponsored child.
An updated photograph of your sponsored child posted on the website once a year.
At  least 4 email newsletters a year updating you on the homes.
Access to photos and content on the website.
Tax deductible receipts for your monthly sponsorship donations.

Am I the only sponsor for my sponsored child?
Yes. We assign only one sponsor per sponsored child.

Does my donation go only to my sponsored child?
No. All donations are pooled together to meet the needs of all of the children at the Daniel Hoover Village Mission School and the Mission for Deaf Children. However, by sponsoring an individual child you can have a direct impact on that child through your prayers and letters. You will serve as a mentor to your sponsored child to encourage him/her to grow in a relationship with God and to put forth his/her best effort in school and relationships with others. You may very well be the only person to individually encourage your sponsored child that s/he has great value.

What do my funds get used for?
Approximately 90% of your donation goes directly to the care of the children. Sponsorship funds are used to purchase food, personal hygiene supplies, and medical supplies for the children as well as to pay stipends to the teachers and caretakers at the boarding school.

What percentage of my funds gets to the children?
Approximately 90% of your donation goes directly to the care of the children. The remaining 10% is used for administrative costs of running the sponsorship program.

When will my sponsored child no longer need assistance?
When your child turns 17, s/he will no longer be eligible for care at the Daniel Hoover Village Mission School and the Mission for Deaf Children. Your sponsorship commitment through this program will end then, but your relationship with your child does not have to. Some sponsors may wish to contribute towards further schooling or an apprenticeship program for their sponsored children after they leave the missions.

How does my sponsored child learn about Jesus?
The caretakers at the home regularly teach the children from the Bible, and the children go to church every Sunday. In addition, missionaries often visit the schools to teach the children about Jesus.

Can I visit my sponsored child?
Meeting your sponsored child face-to-face can be a life changing event for both of you. If you ever wish to look into this possibility, please contact us. Do keep in mind that Liberia is a war torn country and living conditions are very different from the US. Travel can be expensive, and we recommend that you travel and stay with a group. We can help you with lodging and transportation while in Liberia.


ONLINE DONATIONS

How are monthly sponsorship payments handled?
Our website utilizes Paypal.com, a trusted leader in e-commerce, for all online donations.  When you initially sponsor a child, you will be redirected automatically from our site to the Paypal website when it comes time to enter your financial information.  You can either use an existing Paypal account or you can create a new one.  You may then choose to pay monthly by credit card or by bank transfer.  Each month, PayPal will automatically charge your card or deduct from your bank account the $40 monthly sponsorship.  You will receive an email notification from Paypal when this occurs.

How do I change my contact information?
To update your contact information, login to the "Sponsor's Area" on the website with the username and password that you created when you first sponsored your child.  Once you are in the Sponsor's Area, click on "My Account Info" in the left hand navigation.

Is it safe to donate online with my credit card?
To ensure that your payments are secure, the actual billing for donations is handled by Paypal.com on their secure servers. PayPal is a global leader in online payment solutions that is available in 190 markets and 17 currencies with more than 164 million accounts worldwide. PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.

When will I be charged each month?
You will be charged on approximately the same day of the month as the day you started your sponsorship.

Can I review my payment history online?
Yes.  To view a list of your past payments as well as your monthly billing date, you can login to the Sponsor's Area of our website and click on "Billing Info" in the left-hand navigation.  This information will also be available at the Paypal.com website.

Are contributions to African Child Sponsorship tax-deductible?
Gifts to Christian Adoption Services for the African Child Sponsorship program qualify as charitable contributions and are tax-deductible. Whether or not your gifts to Christian Adoption Services are deductible on your tax return may depend on your own financial situation and the tax form you use. We suggest you contact the IRS or a tax advisor if in doubt.

Financial information about this organization and a copy of its license are available from the State Solicitation Licensing Branch at 1-888-830-4989. The license is not an endorsement by the State.

How do I get a tax receipt?
You will be sent a tax receipt from Christian Adoption Services on a quarterly basis.

How do I cancel my sponsorship?
If you wish to cancel your sponsorship, login to the Sponsor's Area of our website and click on "Billing Info" in the left-hand navigation.  Follow the directions to cancel your sponsorship.  If you need further assistance, contact us via the website contact form.

Can I donate towards a special need or for a holiday or birthday?
We would be happy to accept funds through the "African Child Sponsorship Special Gift" fund in which donations are spread evenly amongst the children to supply for special needs as they arise. At this time, we cannot accept individual gifts for specific children.
We have not yet put in place a system for handling special gifts online.  This will be coming soon.  In the meantime, you can mail a check made out to Christian Adoption Services 624 Matthews-Mint Hill Rd, Suite 134, Matthews, NC 28105. In the memo line of the check, please write "African Child Sponsorship Special Gift."


WEBSITE ISSUES

How do I change my contact information, email, or username/ password?
Login to the "Sponsor's Area" on the website with the username and password that you created when you first sponsored your child.  Once you are in the Sponsor's Area, click on "My Account Info" in the left hand navigation.

What is African Child Sponsorship's privacy policy?
African Child Sponsorship assures you that the identity of all who contact us through this website is kept confidential. We do not rent, sell, or exchange our mailing lists, and we will always strive to be responsible in our management of the resources that God provides through child sponsors.

What do I do if I've forgotten my username or password?
We can automatically email you your information at the email associated with your account.  Go to: http://www.africanchildsponsorship.com/sponsor-password.cfm


SPONSOR/CHILD CORRESPONDANCE

How do I write to my child?
You can use your own paper. Please write your sponsored child's full name and birthdate in the upper right hand corner of the paper. Mail to:
Christian Adoption Services
Attention: African Child Sponsorship
624 Matthews-Mint Hill Rd, Suite 134
Matthews, NC 28105

What should I write about when I send a letter to my sponsored child?
Talk about important events if your life and/or your family's lives.
Share your favorite Bible stories and verses.
Tell how your family prays for him/her and where you have his/her photo posted in your home.
Express his/her great value to God and to you.
Tell about your involvement in your community, your church and/or at work.
Ask about his/her friends, school, favorite activities, holidays, the weather, and plans for his/her future.
Share your prayer requests and ask about his/hers.

What shouldn't I write about when I send a letter to my sponsored child?
Do not write about the material aspects of your life (i.e. the size or your home or the kind of car you drive.)
Do not send photos that show your possessions.
Do not share your home address, e-mail address or phone numbers.
Do not suggest that your child come for a visit or that you'll send a particular gift.

Why can't I include my address, e-mail address or phone number in my letter?
Your cooperation by not including this type of information allows us to protect your privacy.

May I include a gift with my letter?
You may include stickers, photos and drawings or anything else that your child might enjoy that is flat and fits into a standard business envelope. Due to shipping limitations (there is no postal system in Liberia currently), your communications can only be sent there when someone is traveling. Because of weight restrictions on luggage, we can only accept flat business (4 1/8" x 9") envelopes to transport. If you send anything larger than this, we regret that we will have to dispose of it.

Can I write directly to my child?
We ask that you send all communications through the sponsorship program. This helps us to protect the children that are being sponsored as well as your privacy.

How often should I write?
You may write to your sponsored child as often as you like. You will receive 1-2 letters a year from your child. An updated photo of your child will be posted on the sponsorship website for you once a year.

Can I send photographs to my child?
Of course. We recommend you send pictures of yourself, landscapes, artistic pictures, pictures of your pets, the town you live in, your family and friends, etc. Please avoid sending pictures that may accentuate the economic differences between you and your child (e.g., homes, cars, etc.). Be aware of what is in the photo's background.

Can I send a package to my child?
We are sorry but packages cannot be sent. Because of the high cost and difficulty of sending packages to Liberia, we regret that you cannot send anything larger than a business envelope. In addition, it would be difficult on the children if some sponsored children received gifts while others did not, especially since they are living together every day. If you are interested in sending additional gifts of funds, please mail a check made out to Christian Adoption Services 624 Matthews-Mint Hill Rd, Suite 134, Matthews, NC 28105. In the memo line of the check, please write "African Child Sponsorship Special Gift."

What should I expect from the letters I receive?
Please do not expect a pen-pal relationship. Your child is living and learning under circumstances much different from those in the United States. 
Letters may sometimes be written as part of a class exercise and may seem a little impersonal or formal. Please do not be alarmed if your sponsored child requests that you send specific gifts. You can explain to him/her the reason you are not able to send gifts or simply choose not to respond to that part of the letter. Your child will know from his/her caretakers that you are not able to send individual gifts.
Your sponsorship is an opportunity to mentor your child. As your relationship slowly develops, your consistent presence fosters trust and tells your child, "I care about you and want to be a part of your life." Your relationship should improve over time, as your child matures and learns to write more personal letters.

Are my letters really that important?
Yes. Your letters are life-changing. They matter as much as your financial support. You may very well be the only person in your child's life who continually expresses love and concern for him/her as an individual. Understanding his/her unique value to God and others is a tremendous step forward in breaking the cycle of poverty. Sponsored children treasure every letter they receive, and often share them with others and with visitors.
Plus, letters are an important part of your child's academic development. Exchanging letters improves your child's basic literacy skills and his or her self-awareness and ability to put thoughts and feelings into words.

How often will I receive a letter?
You will receive 1-2 letters a year from your sponsored child. In addition an updated photograph of your sponsored child will be posted on the website once a year.

How long does it take for my child to receive my letter?
It can take a few weeks to three months for your child to receive your letter. Letters are transported by individuals who travel to Liberia.

Why is my child's name spelled in different ways?
Names are not often written in Liberia and most children are not issued a birth certificate unless there is a special need for one.  Because of this, a child and the relative who brought the child to the home may not know a "correct" spelling of the child's name. Since there are very few or no records to consult, different individuals may spell a child's name in different ways. In addition, culturally, there may not be one correct way to spell a child's name.

Why was my letter not delivered?
We reserve the right to decline to forward any letters and materials that we view as incompatible with our ministry approach, including but not limited to:
Items that advocate another religious worldview
Materials that condone lifestyle choices inconsistent with our Christian beliefs

We also reserve the right to decline to forward materials that:
might be considered inappropriate in Liberian culture
threaten the safety of the child in any way
depict or describe the use of alcoholic beverages, tobacco products, unlawful drugs or materials or activities that we regard as dangerous
depict persons dressed in immodest clothing


CONTACTING CAS

What is the contact information for CAS?
Christian Adoption Services
Attention: African Child Sponsorship
624 Matthews-Mint Hill Rd, Suite 134
Matthews, NC 28105
704-847-0038

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